At Spertner Jewelers, we want you to
have a satisfying shopping experience. For your convenience, the
following payment options are available: Visa,
Mastercard, American Express and Discover. PayPal is also available but you do not need a PayPal account to check out with a credit card. As soon as you place your order using our
easy-to-navigate system, we immediately begin processing it. Because it
is immediate, canceling your order is not an option. Most orders are
processed and leave our facility in as little as two business days. If
for some reason you change your mind after placing an order, we welcome
you to take advantage of our 30-day return policy, detailed below.
Shipping We
use the most reputable shipping companies to deliver your purchase in a
timely manner. We deliver to street addresses the continental United
States, Hawaii, and Alaska using private carriers. We use United States
Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance Protection
When
your order is shipped from our facility, you will receive an email with
the tracking information. All packages are fully insured at no
additional charge to you and may require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
In-Store Pickup
FREE
Under $125 (First Class)
FREE
Under $125 (Priority Mail, 2 to 3 days)
$3.50
$125 - $750 (Priority Mail, 2 to 3 days)
FREE
$125 - $750 (Express Mail, overnight)
$7.50
Over $750 (Express Mail, overnight)
FREE
UPS & FedEx are available upon request
Call
Deliveries to Alaska and Hawaii require additional time in transit.
Questions
For product inquiries or help using the Spertner Jewelers website, please call 888-414-1212.
Cancellations & Returns
We want you to be perfectly satisfied with your
purchase. If you are not satisfied for any reason, you can return the
product through the mail for a refund or replacement within 30 days of purchase.
Returns are easy.
Please
make note of why the item is being returned.
The
item(s) must be returned in its original packaging and with all accompanying
manuals and accessories.
Package
the item securely so as to avoid damage during shipping. If you are
returning an item of significant value, we recommend that you insure it against
loss or damage.
All
manufacturers' warranties are in effect.
After
your return is received it will be examined by our staff. Non-insured or
improperly packaged items will not be accepted. Items that have been
engraved, damaged, or tampered with by another jeweler in any way cannot be
accepted for return.
Send the package to:
Spertner Company, 4122 Granby Street, Norfolk, VA 23504
